RESELLER AGREEMENT

The following agreement forms part of the Customer Service Agreement (CSA) and is noted as Annexure A.
Article Seven Internet Solutions cc, herein referred to as "server-admins.NET" and yourself referred to as the "Reseller").

This agreement will automatically renew for the same successive period(s) specified by the Reseller on the initial order. This agreement will renew every month unless canceled via fax, e-mail prior to the renewal date and, in the case of fax or e-mail, after receipt of the reconfirmation. Renewal of services by Client indicates agreement to Contract revisions.
server-admins.NET may from time to time change the terms and conditions on this agreement without prior notice.

Definitions

Reseller is a person, organization or entity who engages with server-admins.NET for the purpose of reselling such services at discounted rates and resold provided that :

Support

Resellers are entirely responsible for providing technical support to all resold accounts holders.
server-admins.NET will not entertain the provision of support for resold accounts and should server-admins.NET become aware of such a once off non compliance penalty of R500.00 shall be charged to the Reseller's account per incident.

Financial Arrangements

Resellers are responsible for collection of payment from their resold accounts, and any default of payment for resold services cannot be passed credited to server-admins.NET.

server-admins.NET shall not be held liable for any taxes or other fees to be paid in accordance with or related to purchases made from Resellers/Clients for server-admins.NET's services. Resellers/Clients agree to take full responsibility for all taxes and fees of any nature associated with such products sold.

Administration & Account Management

All administrative functions remain the responsibility of the reseller including but are not limited to creating domains, e-mail account setups, password management, e-mail client setup, domain transfers etc...

Web Hosting Specific

server-admins.NET provide reseller domain registration and transfers. The reseller agrees to ensure that all hosted accounts are correctly setup prior to requesting server-admins.NET to register or transfer any domains. server-admins.NET may not be held responsible or liable for delays in conjunction with this service.

Competency

Resellers should maintain a fundamental understanding of server-admins.NET's products, services, and features offered within its reseller web hosting services.
Resellers are expected to have a solid understanding of relevant Internet related technologies including, but not limited to DNS, HTML, diagnosing, FTP, Telnet, basic server-side scripting languages, and e-mail services.

The Reseller agrees that he or she has necessary knowledge to utilize server-admins.NET's service without reliance on server-admins.NET support.

The responsibility to provide this knowledge or Customer Support outside of the defined service of server-admins.NET is solely the Resellers responsibility.

The reseller agrees to self diagnose all issues reported by its clients until such time that he or she has exhausted all options before requesting server-admins.NET to investigate and resolve such issues.

In the event that an issue is resolved by server-admins.NET where the reseller has not investigated or taken necessary steps to diagnose such issues, server-admins.NET may charge to the resellers account the equivalent of a premium support item.

Software installation, script installation & support thereof.

server-admins.NET does not provide any software installation service. No reliance should be placed on any of the facilities provided by server-admins.NET, including but not limited to control panels or any other software installation scripts.

server-admins.NET's shared hosting infrastructure supports any script, subject to the following conditions:

• The script must be uploaded to a hosted web site via ftp.
• The uploaded script must be unzipped or extracted prior to uploading.
• The script must be configured or installed by accessing a web service or web based installation script which does not require any environment changes to the server in which it should be hosted on.
• Any changes to the hosted environment must be supported by the control panel in which the server is managed, with exception to following conditions:
  • Microsoft .NET Framework Wildcard Script Mapping.
  • Modification of domain specific permissions to allow for either the Network Service or Web site IUSR account to have modify permissions to domain files and or folders for such domain.
  • The script does not require elevated privileges, installation via an executable install package or MSI install package.
  • In the event that any script or application fails to run within the constraints of a shared hosted environment, the reseller acknowledges that he or she will need to purchase a dedicated server to host such application or script.
    

Script debugging, assisted application support and limited script or application installation.

In certain instances a reseller may require the assistance of a server-admins.NET engineer to assist in the debugging of a supported script or its installation process. In such event, server-admins.NET may provide limited advice at no additional cost, subject to the following conditions:

• The installation or configuration changes are not documented on any of the server-admins.NET knowledge base articles or forums.
• The script is supported and known to run within the constraints of a shared Windows hosting environment.
• The reseller is able to complete the installation without any input or change by a server-admins.NET engineer.
• The environment configuration information required for the application to function is not documented within the control panel.
• In the event where a reseller is unable to install an application or debug an application issue which falls outside of the limitations of this agreement, or due to incompetency, server-admins.NET may charge the resellers account the equivalent of a premium support item.

Premium Support

Premium support allows for resellers to leverage off server-admins.NET support services where they are unable to make such change, or lack the necessary knowledge or man power.

Premium Support is available as a monthly add on service.
In the event that no Premium Support Service exists on a reseller's account, the Reseller's account shall be charged per request basis with a minimum fee of R450.00 charged to the resellers account.

Password Policies

Resellers are advised to educate their clients about the importance of secure passwords, in particular E-Mail and FTP passwords. In the event of an account being compromised due to weak passwords, the reseller assumes and accepts all liability for such account and where applicable, any related penalties and fees shall be charged to the Reseller's account.